TucanBit Casino Terms and Conditions

These Terms and Conditions describe the rules that govern your use of TucanBit. We set out how we and our users interact on the site, what is expected of account holders, and how key services such as promotions, deposits and withdrawals operate. By registering or using our platform you accept these rules, our privacy practices and any other policies posted on the site.

Account responsibilities

You are responsible for keeping your account details secure. Only one account is allowed per person, household or address unless we have agreed otherwise in writing. You must provide accurate information when registering and update it as needed. We may suspend or close accounts where we suspect fraud, shared accounts, bonus abuse, or other prohibited activity.

Verification

Accounts may be verified at any time. While standard play and basic wallet withdrawals are typically wallet-based, we reserve the right to request identity, address and source-of-funds documents for enhanced verification or AML checks, particularly for large or unusual transactions. Refusal to provide requested documents may result in withholding of funds until verification is complete.

Eligibility requirements

To use the platform you must meet our eligibility criteria. Generally this means you must be at least 18 years old, or older where local law requires, and permitted to gamble under the laws that apply to you. We do not permit use of the site from jurisdictions where online gambling is forbidden. It is your responsibility to confirm that participation is lawful where you live.

Acceptable platform use

Users must not use the platform for unlawful or abusive purposes. Prohibited conduct includes, but is not limited to, collusion, bot use, account sharing, and strategies intended to exploit promotions or system vulnerabilities. We monitor play patterns and may limit, withhold or confiscate funds where abuse or manipulation is suspected.

General bonus and promotion rules

Promotions, VIP rewards and rakeback are governed by separate promotional terms which form part of these Terms. Bonuses may carry specific game restrictions, contribution rates and limits. We do not allow bonus hunting, low-risk cycling or repeated withdrawal/redeposit patterns that aim to exploit offers. All promotional rules are binding and we may void promotions where abuse is detected.

Deposits and withdrawals

We operate a crypto-only payment model accepting supported cryptocurrencies. Deposits are credited after blockchain confirmations. Withdrawals are paid to the same crypto networks and may be subject to verification checks. There is a per-spin win cap of $5,000 that applies to certain games. Network fees are charged by the blockchain; we do not typically levy additional internal processing fees but reserves and limits may apply for risk management.

Dispute resolution

If you have an issue please contact our support team so we can review the matter. We aim to resolve disputes promptly and fairly. If we cannot reach agreement we will consider escalation options, including cooperation with our licensing authority. Any decision we make regarding account closure, withholding of funds or promotional disputes will be documented and communicated to the account holder.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be communicated on-site or by email where possible. Continued use of the platform after changes are posted constitutes acceptance. If you do not agree with revised terms you should stop using the service and close your account in accordance with the account closure process.