Privacy Statement
This Privacy Policy explains how we collect, use, store and protect your personal information when you use TucanBit’s online casino and sports betting services for Canadian players. We describe the types of data we collect, how we use it, your rights, and how to contact us about your privacy. We aim to be clear about our practices while keeping your account and crypto transactions secure.
Information we collect
Personal data
When you register and use our services we collect information that identifies you. This may include your name, email address, date of birth, proof of identity where requested, billing and wallet addresses, and any documents you provide for verification or anti-money-laundering checks.
Technical and device data
We collect technical details needed to operate the site and secure accounts. This includes IP address, device and browser information, mobile identifiers, connection and session data, and logs of site activity. We may also use this information to detect fraud and to keep the platform running smoothly on mobile and desktop.
Transactional data
We record deposits, withdrawals, bets, game play, account balances and transaction histories. For crypto transactions we store wallet addresses, transaction IDs and blockchain confirmations as needed to process payments and resolve disputes.
How we use your information
We use personal and technical data to:
- Create and manage your account and profile
- Process deposits and withdrawals and keep transaction records
- Provide customer support and respond to inquiries
- Prevent fraud, enforce our terms and comply with legal obligations
- Improve our services, perform analytics and manage site security
- Send account-related notices and, where you agree, promotional messages which you can opt out of at any time
Data protection and storage
We protect data using industry-standard technical and organisational measures, such as encryption, access controls and regular security reviews. Access to personal information is limited to authorized personnel and trusted service providers who need the data to perform their duties. We retain information as necessary to operate the service, to meet legal and regulatory obligations, and to resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, session management, preferences and analytics. Some cookies are required for security and payment flows; others help us understand site performance. You can manage cookie preferences in your browser settings, though blocking certain cookies may affect functionality.
Information sharing and third parties
TucanBit is operated by 3-102-940901 SRL and operates under an online gaming licence for Anjouan, Comoros. We may share information with service providers that support operations, payments, analytics, game delivery and identity checks. We may also disclose information to comply with legal obligations or to protect our rights. We do not sell your personal information to third parties for marketing purposes.
Your rights
You have the right to access, correct and request deletion of your personal data where permitted by law. You can request a copy of the data we hold about you, ask us to correct inaccuracies, or request that we delete your account. For verification we may require identification before fulfilling requests.
Access, correction and deletion requests
To make a request or ask questions about privacy, contact us at [email protected]. We will respond and provide information about the steps required to process your request. Some requests may be subject to legal or operational limits.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on-site and, where appropriate, communicated by email to account holders. Please review this page periodically for the latest information.